Help centre
Answers to what people ask most. If yours is not here, get in touch below.
Booking a session
How do I book a mentor?+
Find a mentor, choose one of their services, then pick a time from their published availability. You add a short note about what you want out of the session so the mentor can prepare.
What do I pay?+
The price shown on the mentor's service, plus GST where it applies. The full breakdown — service price, any discount, tax and the total — is shown before you confirm, and that total is exactly what is charged.
How do I join the session?+
Your booking page has a Join button and a meeting link. It becomes active shortly before the start time, and there is a checklist so you can test your camera and microphone first.
Can I reschedule?+
Yes, from the booking page, as long as the mentor has another slot free. Rescheduling does not create a second charge.
Cancellation and refunds
Can I cancel?+
You can cancel free of charge up to 24 hours before the session starts. Inside 24 hours the mentor's own cancellation policy applies, which is shown on their profile.
When does a refund reach me?+
Refunds go back to the original payment method. Your bank decides how quickly it appears, which is usually a few working days.
The mentor did not turn up.+
Open a case from the booking page. Nothing is paid out to a mentor while a case is open on that session, so raising one protects your money while it is looked at.
The session happened but was not what I expected.+
Open a case from the booking and say what went wrong. Our team reads both sides, the booking notes and the session record before deciding.
Mentoring on Mentoor
How do I become a mentor?+
Create an account, complete the mentor application, and our team verifies it before your profile goes live. Nothing is published while it is still being reviewed.
Why is my profile not showing?+
A profile is discoverable only after verification. If your application is still pending, it will not appear in search yet — you will get an email when that changes.
When am I paid?+
Earnings from a session clear after a short hold once it is completed, then go out in the next payout run. Your payouts page shows exactly where each session's money is and when it becomes available.
What is deducted?+
Mentoor's commission, and GST on that commission. Both are itemised on every booking and on your payout statement, so gross, deductions and what reaches you are always visible.
Your account
I have forgotten my password.+
Use the forgot-password link on the sign-in page. We email a link that works once and expires after an hour.
I did not get the confirmation email.+
Check your spam folder first. You can send a fresh confirmation from your account settings; confirming your address is what lets us send receipts and reminders.
Can I be both a learner and a mentor?+
Yes. One account holds both, and you can move between the marketplace and your mentor dashboard from the header.
How do I delete my account?+
Contact us and we will handle it. Bookings and invoices are retained where we are legally required to keep financial records.
Terms and privacy
Mentoor is a marketplace. Mentors supply the mentoring; Mentoor supplies the platform and charges a commission on each completed session.
We hold what we need to run bookings and payments: your name, email, booking notes and payment records. Booking notes and messages are private between you and the mentor, except where our team needs to read them to resolve a case you have opened.
Payment details are handled by our payment provider. Mentors' bank and tax identifiers are encrypted at rest and are never shown in full.
The full terms of service and privacy policy are being prepared for publication. Until then, ask us anything you need clarified and we will answer in writing.
Contact us
Still stuck?
Email support@mentoor.in and include your booking reference if it is about a session.